Acerca de devoluciones y cambios

Regarding Returns and Exchanges

Return and Exchange Policy

If you wish to return or exchange an item, please contact our customer service team within 7 days of receiving the item through the website https://bproi.shop.

Cash on Delivery: Refund within 7 days of receiving the item.

Credit Card Payment: Refund within 7 days of receiving the item.

PayPal Payment: Refund within 7 days of receiving the item.

Return Shipping Costs

Customers are responsible for return shipping costs.

Please return the item to the address below within one week of contacting us. After contacting us, we will provide all necessary information, including the accurate return address.

Important Note

Return and exchange requests submitted after the specified period will not be accepted, even if due to our error or the customer's own reasons.

Items Not Eligible for Return or Exchange

Items shipped more than 7 days ago.

Used or used items.

Products, packaging, or accessories damaged or lost due to customer reasons.

Exchanges or returns not due to product defects and discrepancies between order and recipient.

Defects Caused by Our Company

If the product defect is due to our error (e.g., damage or wrong shipment), we will provide a partial replacement or refund.

Process:

Please contact us by email or phone within 7 days of receiving the product, providing the following information:

Name
Address
Phone Number

Email Address

Product Name

Reason for Return or Exchange

Order Number

We will guide you through the return process. In this case, we accept cash-on-delivery returns.

Important Note:

Please contact us before returning the product; returns without prior notice will not be accepted.

Please use a trackable shipping method to avoid loss.

Please pack the product properly and mark it "Fragile" if necessary.

Refunds will not be processed without prior notice of damage.

We will replace or refund you upon receiving the product.

Customer-Friendly Returns

Customers are responsible for return shipping costs.

Process:

Please contact us by email or phone within 7 days of receiving the product, providing the following information:

Name
Address
Phone Number

Email Address

Product Name

Reason for Return

Order Number (found in the confirmation email)

We will provide return instructions. Return shipping costs are the customer's responsibility.

Important Notes:

Please complete the return/exchange form attached to the receipt and return it with the product.

Please contact us in advance.

Please use a trackable shipping method.

Please pack the item properly and affix a "Fragile" label if necessary.

We will process your refund immediately upon receiving the returned item.

Exchanges for Personal Reasons Are Not Accepted

We do not accept exchanges for personal reasons. If you need to change the size or model, please return the item and place a new order.

Order Cancellation

Once the order confirmation email is sent, we will begin preparing the order, and the order cannot be cancelled or modified. In this case, we will consider the return at our discretion.

Cash on Delivery

Customers choosing Cash on Delivery must pay in cash upon receipt of their order. Please contact us in advance if your billing address and shipping address differ.

Contact Information

Company: Windmill Trail LLC

Address: 28194 County Road W.5

Email: ArdianBambang238@gmail.com

Website: https://bproi.shop